Terms & Conditions
Every care is taken to accurately present product, however no responsibility is taken for any differences. Item prices are correct at time of publication. Quotes are done to the best of our knowledge and whilst we try to ensure all materials are included sometimes there can be unforeseeable extras due to the nature of the making processes, which are payable by the client for each and every order, we cannot supply extra gold and diamonds at our cost. Cables and chains are not included in the published prices unless stated. Prices vary according to size, colour and quality of diamonds and pearls.
Estrela Design Studio prides our quality and craftsmanship is of our utmost concern. However, jewellery by its very nature is delicate. If you should experience the need for repair on any Estrela Design Studio item please email firstname.lastname@example.org.
Please reference your Name, Address, Invoice Number and Repair Issue. You will be contacted in regards to your repair most times within 72 hours. ( Covid 19 has caused some unavoidable delays, please bare with us ! )
Estrela Design Studio will repair at no charge any breakage caused by manufacturer defect within 30 days of receipt of purchase. Repairs needed after 30 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.
Please refer to our Jewellery Care Instructions for tips on how to keep your jewellery in the best condition.
As we are by appointment only and have online sales, all Postage and Handling will be applicable on all sales (Insurance will be applied to ensure your contents are safe and Proof of Delivery/Signed Delivery is included and will only be released to the person whom the invoice was addressed to, and paid for the item, unless signed Paperwork instructing Authority to release to another party. ID may be required.
ORDER CANCELLATIONS/CUSTOM ORDERS
We regret that we are unable to refund items once they have been placed due to the nature of our business making per order and not stocking large quantities in stock. This includes from the point of acceptance of our Quote as designs have been started and there is many hours to get the design portion done and sometimes external costs incurred which are part of the acceptance. For any reason if payment of invoice isn’t made as per formal acceptance, the work carried out will be invoiced at 50% of quote and up to the full invoice, especially if design has been released to you. We only release designs upon acceptance of quote due to the nature of our services and our design work always remains our intellectual property.
Special Orders and Custom Orders cannot be cancelled once they have been placed into production, and not returned as they are custom orders. Design work in excess of the allocated 10 hours for each project will be billed at $110 per hour and deemed payable should you choose not to go ahead with project. This is for studio design work, research and also any excess appointments exceeding the allocated design time, (not including your free initial consultation and follow up design appointment). Please note usually this is taken into consideration and credited towards your purchase, and doesn’t often require separate billing, however on occasion these costs do arise.
RETURNS AND EXCHANGES.
Special Orders or Custom Items cannot be returned or refunded.
All sales are final on permanently discounted or marked down merchandise. Sale or clearance items are not eligible for return or exchange.
EXTERNAL CONTRACTED WORK
If you take an Estrela Design Studio Item to have work carried out, items like Resetting of stones, Replacement of Stones, Resizing, Alterations of the original item, Estrela Design Studio is no longer responsible for this item and not liable for the original item anymore; nor are we responsible for any costs incurred as these are at your discretion to have another company carry out any of these enhancements or repairs. This will void any Valuation previously provided and we will notify all Insurance Companies.
LOSS OR DAMAGE
Estrela Design Studio is not responsible for lost or damaged jewellery after delivery has been accepted. We do highly recommend that you have your items valued and retain this to add to your personal contents insurance/home insurance or for the best piece of mind we offer this service to all our clients in house and can be arranged on the spot direct with one of Australia’s best Jewellery Insurance Companies, Centrestone Insurance. Please feel free to email us on email@example.com.