Terms & Conditions
Estrela may revise these Terms at any time without Notice. By using the Website you are agreeing to be bound by the current version of these terms of service. These Terms and Conditions are in accordance with the Act and Consumer laws of Western Australia.
Every care is taken to accurately present product, however no responsibility is taken for any differences. This includes the Gemstones that can appear in various colours on screen to in natural daylight, and also various items being available, as gemstones are natural we have no control over their colour and Saturation of Colour and unique Inclusions or details. Item prices are correct at time of publication.
Quotes are done to the best of our knowledge and whilst we try to ensure all materials are included sometimes there can be unforeseeable extras due to the nature of the making processes, which are payable by the client for each and every order, we cannot supply extra gold and diamonds at our cost. In store verbal orders/ agreements do form a confirmation to carry out work and our standard terms and conditions apply in the same regard, all formal paperwork will then be sent to confirm your placed order from any consultation in store.
Cables and chains are not included in the published prices unless stated and are often included with a display chain consisting of Base metal or Sterling Silver and Gold, Rose Gold Plating. Prices vary according to size, colour and quality of diamonds and pearls.
Credit Card Transactions will incur a fee of minimum 1.9% additional to the quoted amount.
If you require Gem Testing and or Metal information this can be done as an assessment and is charged as a Set Pricing or Hourly, depending on the amount of items. There will be fees involved as this is our training and Knowledge.
REPAIRS.
Estrela Design Studio prides our quality and craftsmanship is of our utmost concern. However, jewellery by its very nature is delicate. If you should experience the need for repair on any Estrela Design Studio item please email estreladesign@me.com .
Please reference your Name, Address, Invoice Number and Repair Issue. You will be contacted in regards to your repair most times within 72 hours. Repair time will depend on the work required to be carried out, we allow all take in jobs to be 7-10 days minimum.
Estrela Design Studio will repair at no charge any breakage caused by manufacturer defect within 30 days of receipt of purchase. Repairs needed after 30 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.
Please refer to our Jewellery Care Instructions for tips on how to keep your jewellery in the best condition.
STUDIO AND INSURANCE REQUIREMENTS
We require Full Name, Current Street Address, Phone Number and Email address, for all Legal Documents, Studio Job Paperwork, and Insurance Valuations.
We are happy to quote for your insurance claims in the event of loss or damage and send them directly to save you any drama on request as we understand how difficult they can be at times. The quote supplied to the Insurance Provider is the amount they are responsible solely and your Excess amount will be the deposit requested, usually payable directly to us. If they take payment for this, it's over and above the Replacement or Repair Quote.
Entry may require a Form of Identity if requested, We ask for the Removal of Helmets, Hats Sunglasses and and Face Masks only accepted if you are unwell.
ONLINE ORDERS
As we are by appointment only and have online sales, all Postage and Handling will be applicable on all sales (Insurance will be applied to ensure your contents are safe and Proof of Delivery/Signed Delivery is included and will only be released to the person whom the invoice was addressed to, and paid for the item, unless signed Paperwork instructing Authority to release to another party. ID may be required.
ORDER CANCELLATIONS & CUSTOM ORDERS
We regret that we are unable to refund items once they have been placed due to the nature of our business making per order and not stocking large quantities in stock. This includes from the point of acceptance of our Quote as designs have been started and there is many hours to get the design portion done and sometimes external costs incurred which are part of the acceptance. For any reason if payment of invoice isn’t made as per formal acceptance, the work carried out will be invoiced at 50% of quote and up to the full invoice, especially if design has been released to you. We only release designs upon acceptance of quote, and/or deposits taken, due to the nature of our services and our design work always remains our intellectual property. Design Deposits are not refundable as they go towards the work done and the costs accumulated on starting the Project. If an invoice remains unpaid, or there is a cancellation invoice, any and all items left with the Studio will be credited at our scrap gold rate to recover these costs.
Special Orders and Custom Orders cannot be cancelled once they have been placed into production, and not returned as they are custom orders. Design work in excess of the allocated 10 hours for each project will be billed at $140 per hour and deemed payable should you choose not to go ahead with project. This is for studio design work, research and also any excess appointments exceeding the allocated design time, (not including your free initial consultation and follow up design appointment). Please note usually this is taken into consideration and credited towards your purchase, and doesn’t often require separate billing, however on occasion these costs do arise.
RETURNS AND EXCHANGES.
Special Orders or Custom Items cannot be returned or refunded.
All sales are final, Including on permanently discounted or marked down merchandise.
Sale or clearance items are not eligible for return or exchange.
PAYMENT PLANS/LAY-BY
If you require alternative payment methods to purchasing in full we do offer some alternatives for you to make things a bit easier for you to purchase your item.
If you would like to set up a payment plan or Lay-by other than the standard please email estreladesign@me.com.
Generally terms are offered as follows:
1. 50% deposit. Remaining 50% balance within two weeks, or on finalisation of design.
2. Remaining balance in instalments, not more than 6 weeks unless stipulated. Payments must be made weekly or Fortnightly as agreed.
Please note: In the event it needs to be cancelled.
If you decide to cancel, 50% of the total Retail Cost is Non Refundable on both Stock items and Custom Orders. This fee is to cover materials, labour we will already of used in your item, or restocking fee as the items have been aside off sale preventing sales.
In the even your Lay-by defaults, you have 60 days to make contact with us to re arrange your payment, otherwise we will cancel the order and refund you the total amount, less the 50%.
If something comes up and you need to change your Lay-by agreement. Please feel welcome to email us estreladesign@me.com. at any time as we are more than happy to work with you to accomodate your change requests as much as possible.
ALL OTHER REQUESTED WORK
We are more than happy to assist at Estrela Design Studio, with information and Gemstone Identification and also Certification etc, Hourly Rate for Testing Gemstones and Other Administration and Research is billed at an hourly rate $140 per hour, leaving work in on submission docket will automatically incur costs.
EXTERNAL CONTRACTED WORK
If you take an Estrela Design Studio Item to have work carried out, items like Resetting of stones, Replacement of Stones, Resizing, Alterations of the original item, Estrela Design Studio is no longer responsible for this item and not liable for the original item anymore; nor are we responsible for any costs incurred as these are at your discretion to have another company carry out any of these enhancements or repairs. This will void any Valuation previously provided and we will notify all Insurance Companies.
LOSS OR DAMAGE
Estrela Design Studio is not responsible for lost or damaged jewellery after delivery has been accepted. We do highly recommend that you have your items valued and retain this to add to your personal contents insurance/home insurance or for the best piece of mind we offer this service to all our clients in house. Please feel free to email us on estreladesign@me.com.